Legal
These Terms of Service ("Terms") govern all services provided by NeoFurb to its clients. By purchasing any service from NeoFurb, paying any invoice or deposit, or submitting an onboarding form, you confirm that you have read, understood, and agree to be bound by these Terms in full.
These Terms form a legally binding contract between you ("the Client") and NeoFurb ("we", "us", "our"). If you do not agree to these Terms, you must not purchase or use our services.
Business Name: NeoFurb (sole trader)
Email: team@neofurb.uk
Telephone: +44 7894 479812
Website: neofurb.uk
NeoFurb is a sole trader business operating under English law. References to "NeoFurb", "we", "us", or "our" in these Terms refer to the sole trader operating under that name.
NeoFurb offers a range of digital services including, but not limited to, website design and build, website maintenance, hosting infrastructure setup, and related digital services. The specific services, pricing, and deliverables applicable to your purchase will be as set out in the offer or proposal presented to you at the time of purchase.
These Terms apply to all NeoFurb service offerings. Where a specific offer document contains terms that differ from or supplement these Terms, the offer document will take precedence in relation to those specific points.
Nothing in these Terms limits NeoFurb's ability to offer, modify, discontinue, or introduce any service at any time.
A binding contract between you and NeoFurb is formed at the earlier of: (a) your payment of any fee or deposit; or (b) your submission of an onboarding form following acceptance of an offer. No contract exists until one of these events occurs.
By entering into a contract with NeoFurb, you confirm that:
Fees are as set out in the offer or proposal presented to you at the time of purchase. All fees are quoted in pounds sterling (GBP) and, unless otherwise stated, are exclusive of VAT. NeoFurb is not currently VAT-registered; no VAT will be charged unless we notify you otherwise.
Where a one-time upfront fee applies, payment is due in full before work commences. Work will not begin until cleared payment has been received.
Where a recurring monthly fee applies, it is due on or before the same date each month following the date of your first payment. Failure to pay the monthly fee within 7 days of the due date may result in suspension or termination of services at NeoFurb's discretion, without further notice.
Payment is accepted via the methods specified in your invoice or offer document. It is your responsibility to ensure payment is made using the correct method and reference.
All fees paid to NeoFurb are non-refundable, except where expressly required by applicable law.
Work begins immediately upon receipt of payment. The upfront fee is non-refundable under any circumstances, including where you change your mind after payment, fail to provide required materials, or no longer require the service.
Monthly fees are non-refundable on a pro-rata or partial basis. If you cancel part-way through a billing period, no refund will be issued for the remainder of that period.
These terms do not affect any statutory rights you may have under applicable consumer protection legislation.
To enable NeoFurb to deliver services to the agreed standard and timeframe, you agree to:
NeoFurb will not be liable for any delay, failure, or deficiency in delivery caused by your failure to provide accurate, complete, or timely materials and information. Any agreed delivery timeframe is conditional on you fulfilling your obligations above.
Where a delivery timeframe is specified in your offer document, NeoFurb will use reasonable endeavours to meet that timeframe. All stated delivery timeframes are estimates and are contingent on receipt of cleared payment and all required client materials and information.
NeoFurb will not be held liable for delays caused by late or incomplete client submissions, third-party service outages, force majeure events, or circumstances beyond our reasonable control.
The number of included revisions will be as specified in the applicable offer document. A revision is defined as a reasonable change request made within the scope of the original brief and based on materials provided at onboarding.
Requests that materially change the original scope, introduce new content not provided at onboarding, or are submitted after final delivery has been accepted may be treated as a new or additional service and quoted accordingly.
NeoFurb is not responsible for errors or inaccuracies that result from incorrect or incomplete information submitted by you during onboarding.
All content, materials, logos, images, and other assets you provide to NeoFurb remain your property. You grant NeoFurb a non-exclusive licence to use these materials solely for the purpose of delivering your project.
Upon receipt of all outstanding payments, full ownership of the completed website and all associated files passes to you. NeoFurb retains no ongoing intellectual property rights in the delivered website.
NeoFurb may use proprietary code frameworks, build processes, or templates in delivering your website. Ownership of the final delivered files passes to you; however, NeoFurb retains the right to use its underlying frameworks, processes, and templates for other clients.
Unless you notify us in writing to the contrary, NeoFurb reserves the right to reference your project in its portfolio, case studies, and marketing materials.
You may cancel your monthly service at any time by providing written notice to team@neofurb.uk. Cancellation takes effect at the end of the current billing period. No partial refund will be issued for the remaining days of that period.
Upon cancellation and subject to all outstanding fees having been paid in full, NeoFurb will provide you with all associated website files within a reasonable timeframe.
NeoFurb reserves the right to suspend or terminate services at any time, including in circumstances where:
Where NeoFurb terminates services other than for your breach or non-payment, we will provide reasonable notice where practicable and deliver your website files to you.
NeoFurb operates as a sole trader. In the event that NeoFurb ceases trading for any reason, we will use reasonable endeavours to provide you with your website files before doing so. This clause does not create any financial liability on NeoFurb beyond delivery of your files.
Where NeoFurb provides or arranges hosting infrastructure as part of your service, this is delivered via third-party providers including Cloudflare. NeoFurb does not guarantee 100% uptime and is not liable for outages, interruptions, or data loss caused by third-party hosting or infrastructure providers.
Your domain name is your sole responsibility. NeoFurb has no obligation to purchase, register, renew, or maintain your domain. If your domain expires or is transferred, NeoFurb accepts no liability for any resulting loss of service or website access.
To the fullest extent permitted by applicable law, NeoFurb's total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you to NeoFurb in the three months preceding the event giving rise to the claim.
NeoFurb shall not be liable for any:
Nothing in these Terms excludes or limits NeoFurb's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
NeoFurb warrants that services will be performed with reasonable skill and care. We do not warrant that:
All other warranties, representations, or conditions not expressly set out in these Terms are excluded to the fullest extent permitted by law.
You agree not to use any NeoFurb service, or any website built by NeoFurb, in connection with any activity that is unlawful, fraudulent, harmful, threatening, abusive, harassing, defamatory, or that infringes the intellectual property or other rights of any third party.
NeoFurb reserves the right to refuse, suspend, or terminate services where, in our reasonable judgement, the intended or actual use of a website or service violates this clause or any applicable law.
Each party agrees to keep confidential any non-public information disclosed by the other in connection with the services, and not to disclose such information to any third party without the other party's prior written consent, except where required by law or to deliver the services.
This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that was already known to the receiving party prior to disclosure.
NeoFurb may update these Terms from time to time. We will notify you of material changes by email or by publishing an updated version on this page with a revised "Last Updated" date. Your continued use of our services following notification of changes constitutes acceptance of the updated Terms.
Where a change to these Terms would materially and adversely affect your existing services, we will provide at least 30 days' notice before the change takes effect.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
In the event of a dispute, both parties agree to attempt to resolve the matter informally in the first instance by contacting NeoFurb at team@neofurb.uk. If the dispute cannot be resolved informally within 30 days, either party may refer the matter to the courts of England and Wales, which shall have exclusive jurisdiction.
These Terms, together with any applicable offer document, constitute the entire agreement between you and NeoFurb in relation to the services and supersede all prior representations, negotiations, or agreements.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, it shall be severed from the remaining Terms, which shall continue in full force and effect.
NeoFurb's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without NeoFurb's prior written consent. NeoFurb may assign its rights and obligations under these Terms to any successor or third party at its discretion.
These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
If you have any questions about these Terms or our services, please contact us: